This Warranty applies to all new computers purchased from PCS Computers
Systems, Inc. after January 01, 1998. This Warranty does not apply to upgraded, used, and none PCS systems.
If you have any questions regarding your warranty please call 1-989-249-7565.
Click here for a printable version
PCS COMPUTER SYSTEMS, INC.
(Last Revised: 03.13.2008)
PCS Computer Systems, Inc. (PCS) warrants to the original Purchaser that the hardware system described on the original invoice will be free from defects in material and/or workmanship for the Limited Warranty Period. This excludes consumable products and non-standard hardware specifically requested by the Purchaser and/or not normally supplied by PCS. Warranty of all POS-X equipment and/or external peripherals including but not limited to monitors, printers, scanners, keyboards, mice, cash drawers, touch screens, card swipes, poll displays, surge strips, power conditioners, battery backups, hubs, switches, routers, cords, wires, etc., on the original invoice, are through their respective original manufacturer. Notebook screens, LCD monitors, touch screens that have defective pixels will not be considered faulty until the number of defective pixels meets or exceeds ten. Software bundled, with accessories and/or hardware components, is supported in accordance of the respective publisher's policies.
During the Limited Warranty Period, PCS will provide product technical support. Please note that when contacting PCS via telephone, long distance and other charges may apply, depending upon your calling area. The scope of technical support consists of helping you diagnose and resolve problems with defects in Products covered by this Warranty. PCS may provide technical support via online, telephone and other methods. PCS may change the means through which it provides technical support at any time. PCS is not the manufacturer of the software or operating system and does not guarantee that software or operating system will be free from errors, either in isolation or in combination with hardware.
The Purchaser must notify PCS in writing 15 days, if there is a defect in material, workmanship, or software/data installation before the warranty period expires. To obtain warranty service: Purchaser must assist PCS in diagnosing issues with Purchaser's product and follow PCS's warranty processes. Purchaser must obtain warranty service from PCS. PCS will not reimburse Purchaser for service performed by others. Replacement Parts may be new or serviceably used, comparable in function and performance to the original part or Product. Replacement parts or Products are subject to the respective part manufacturer's terms and conditions. Used parts may have cosmetic defects that do not affect the operational use of the Product. All repairs will be covered by this warranty for the remaining term of the original warranty.
Before providing your product to PCS for service, remove any confidential, proprietary or personal information, and removable media, such as floppy disks, CDs, or PC Cards.
IT IS THE PURCHASER'S RESPONSIBILITY TO BACK UP THE CONTENTS OF THE HARD DRIVE BEFORE SERVICES ARE PERFORMED AND REMOVE ANY DATA FROM PARTS OR PRODUCTS RETURNED TO PCS, INCLUDING ANY DATA THE PURCHASER HAVE STORED OR SOFTWARE THE PURCHASER HAVE INSTALLED ON THE HARD DRIVE. It is possible that the contents of the purchaser's hard drive will be lost or reformatted in the course of service and PCS will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any product serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, PCS IS NOT RESPONSIBLE FOR ANY LOSS OF DATA WHATSOEVER. YOUR PRODUCT WILL BE RETURNED TO THE PURCHASER CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT TO AVAILABILITY OF SOFTWARE).
This warranty is not extended as a result of purchasing any additional products from PCS. Use outside of the United States voids this limited warranty. If the warranty seal on PC is broken without prior written consent in the form of a waiver, PCS system warranty is VOID. This warranty is not transferable. Warranty service may be denied or limited if Purchaser's account is not in good standing, including outstanding debt for replacement parts not returned to PCS. PURCHASER IS RESPONSIBLE FOR ALL FREIGHT CHARGES INCURRED FOR THE WARRANTY REPAIRS.
This Limited Warranty covers all defects encountered in normal use of the Product and shall not apply to the following, including, but not limited to: damage during shipments, other than that the original shipment to the client if PCS's carrier is used; failures which are caused by Products, accessories, and/or services of companies other than PCS; misuse, abuse, accidents, disappearance, misplacement, mishandling, neglect, misapplication, reckless, willful, or intentional conduct; damages caused by usage that is not in accordance with product instructions; damages caused by failure to follow the product instructions of failure to perform preventive maintenance; damages caused by disaster such as earthquake, fire, hail, sand, flood, wind, lightning, or other acts of nature; animal or insect infestation; damage caused by animals or insects; civil disorders; corrosion and/or rust; dirt or dust; malicious mischief; nuclear accident; riot; theft; vandalism; war; incorrect electrical line voltage, improper power source, problems with electrical power, fluctuations or surges, or other power line anomalies; damage caused by improper or faulty installation or maintenance; improper connection with any peripheral; damage caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids; failure resulting from wear and tear; Year 2000 problems caused by NON-PCS Products, software, or accessories; Excess mileage charges when equipment location is more than thirty (30) miles from the nearest authorized service provider; Unauthorized attachments, alterations, modifications, unauthorized modifications of files (This includes, but is not limited to configuration files, software programs and data that are part of the Product's operating system) or foreign object; damage caused by lack of compatibility, fitness, and/or suitability of Purchaser supplied software installed by PCS; damage caused by programs, data, viruses, spyware, malware, adware, Third-Party software, and/or other files; improper or unauthorized repair and/or service; cosmetic damage or Products where the serial number is missing, altered or defaced; use of unauthorized parts or equipment which damage Product or result in service problems; failure due to incompatibility with other equipment; damage caused by failure to provide a suitable installation or operating environment for the Product and/or accessories; damage caused by Purchaser provided hardware, software, and/or data; damage caused by use of the Product or accessories for purposes other than for which it was designed; damage resulting from Purchasers failure to back-up his/her data or other files; loss of functionality due to software modified or loaded by other than PCS; Set-up of Purchaser preferences, set-ups, dial-up codes, Internet settings, and/or other user specified items.
PCS will correct any defects in installation of the system components at no charge for in-house labor during the warranty period. Due to environmental and technical requirements repairs cannot be completed at equipment location. PCS's liability for failure to repair the hardware system, sold to Purchaser to conform to the warranty after a reasonable number of attempts will be limited to the replacement of the hardware system and/or software or, at PCS's option, to a refund the amount The Purchaser paid for the product, LESS DEPRECIATION. PCS's liability for failure to repair the installation of Purchaser provided software or data to conform to this warranty after a reasonable number of attempts will be limited to a refund of the charges for installations. All replacement components and/or the time to replace the components are subject to the respective manufacturer's replacement policies and/or procedures. Any replacement parts shall be new or serviceably used (as selected by PCS) and the specifications shall be equivalent or better (as selected by PCS).
The Purchaser is responsible for any and all shipping charges required to deliver the product to PCS. PCS is responsible for any and all shipping charges required to deliver the product to the Purchaser, using standard shipping methods. Any upgrades to the shipping method used by PCS will be chargeable to the Purchaser at the difference between the standard shipping rate and the upgraded shipping rate. To acquire warranty service, a Purchaser must first comply with PCS's RMA Policy. All risks of loss, including due to improper labeling or delivery, are solely the responsibility of the Purchaser. The Purchaser is responsible for all parts, labor, and shipping costs necessary for any repairs made by PCS, which are not covered by this limited warranty.
Under no circumstances shall PCS be liable for any direct, indirect, incidental, special, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory. Such damages include, but are not limited to, loss of profits; loss of revenue,; loss of data; loss of use of hardware system or any associated equipment; cost of capital; cost of substitute or replacement equipment; software,; facilities or services; down time; cost of recovering, reprogramming, or reproducing any program or data; the claims of third parties, including Purchaser's customers and injury to property.
These remedies are the Purchaser's exclusive remedies for breach of warranty.
DISCLAIMER OF WARRANTIES:
THE WARRANTY STATED ABOVE IS THE ONLY APPLICABLE WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. NO ORAL OR WRITTEN INFORMATION AND/OR ADVICE GIVEN BY PCS, ITS AGENTS OR EMPLOYEES, SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THIS WARRANTY; NOR MAY PURCHASER RELY ON ANY SUCH INFORMATION OR ADVICE.
TERMS AND CONDITIONS OF WARRANTY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF MICHIGAN.